EU funds
EU funds
Sales and customer service
No matter how much has been said about rising customer expectations and how much products and services have been technologically improved, companies still struggle with the seemingly easiest, but in practice, the most difficult (because of the human factor) challenge.
No matter how much has been said about rising customer expectations and how much products and services have been technologically improved, companies still struggle with the seemingly easiest, but in practice, the most difficult (because of the human factor) challenge.
Professional customer service such as kindness, good will of both parties, speed of reaction, flexible organization and information flow between the departments are the factors that either make the company stand out from the competition, attract and retain customers or stay behind and fade into obscurity. If you want to strengthen your customer service and communication skills, assertiveness and empathy, or learn how to cope with difficult customer situations – “Creating customer service standards” course will be an invaluable support in your professional development.
Main goal of this course is to improve customer service department skills in order to gain competitive advantage and achieve customer satisfaction. What else?
„70% of the customer’s decision to buy is based on how they are treated as people and only 30% is based on the actual product attributesów." - John McKean’s words should be a professional motto for all employees of the customer service department. During “Creating customer service standards” course you will find out why your department is crucial from the business perspective.
What are the benefits of attending this course when it comes to your professional career and the company you work for?
It is our mission to improve and listen to the needs of various organizations and employees. That’s why when we think about results, we think about people - we fix the system, not the people. We respect the end goal and help your business grow. Satisfied people in growing companies is what we strive for when we start working with our clients. If you’d like to find out what we can offer
