Sales and customer service
Identifying customer needs is a skill that has a direct impact on sales effectiveness. It is one of the crucial stages of the entire sales process. After all, without a detailed knowledge of the customer needs and his/her motivation, it is hard to present and offer, negotiate or close a sale.
Identifying customer needs is a skill that has a direct impact on sales effectiveness. It is one of the crucial stages of the entire sales process. After all, without a detailed knowledge of the customer needs and his/her motivation, it is hard to present and offer, negotiate or close a sale.
“Identifying customer needs and acquiring new customers (B2B/B2C sector)” course is a practical workshop where you can learn how to identify customer needs based on specific information instead of gut feelings.
During training you will achieve the following objectives:
Maximizing participants’ activity through providing engaging and attractive training methods is the main characteristic of “Identifying customer needs and acquiring new customers (B2B/B2C sector)” course. High level of this course’s attractiveness results mainly from using the unusual active learning methods that engage the participants and release their energy. It is a practical workshop based on working in small groups full of training games, group discussion, exercises, case study, role play, individual work, simulations, audio-visual learning materials and mini-lectures with discussion about real life examples.
What are the benefits of attending “Identifying customer needs and acquiring new customers (B2B/B2C sector)” course when it comes to your professional career and the company you work for?
It is our mission to improve and listen to the needs of various organizations and employees. That’s why when we think about results, we think about people - we fix the system, not the people. We respect the end goal and help your business grow. Satisfied people in growing companies is what we strive for when we start working with our clients. If you’d like to find out what we can offer