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Sales and customer service

Identifying customer needs and acquiring new customers (B2B/B2C sector)

Identifying customer needs is a skill that has a direct impact on sales effectiveness. It is one of the crucial stages of the entire sales process. After all, without a detailed knowledge of the customer needs and his/her motivation, it is hard to present and offer, negotiate or close a sale.

Training mode: online training, stationary training

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61 661 30 80

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Training mode: online training, stationary training

Identifying customer needs and acquiring new ...

Contact us now 61 661 30 80 Use our online form to send us a message and we’ll get right back to you
Send a message

Identifying customer needs is a skill that has a direct impact on sales effectiveness. It is one of the crucial stages of the entire sales process. After all, without a detailed knowledge of the customer needs and his/her motivation, it is hard to present and offer, negotiate or close a sale.

Identifying customer needs and acquiring new customers (B2B/B2C sector)

Identifying customer needs and acquiring new customers (B2B/B2C sector)

For whom?

“Identifying customer needs and acquiring new customers (B2B/B2C sector)” course is a practical workshop where you can learn how to identify customer needs based on specific information instead of gut feelings.

For whom?

During training you will achieve the following objectives:

  • Learn about the rules of making and building business contact;
  • Learn how to identify customer needs;
  • Learn how to deal with difficult customers;
  • Improve the ability of careful listening and observing;
  • Develop a list of questions helpful in determining customer’s needs;
  • Complete skills training of determining customer’s needs during a conversation;
  • Complete skills training of presenting an offer and using the compelling sales arguments;
  • Improve self-presentation skills in customer service.

Are you interested? Find out how you can benefit from our course.

What are the benefits?

What are the benefits?

Maximizing participants’ activity through providing engaging and attractive training methods is the main characteristic of “Identifying customer needs and acquiring new customers (B2B/B2C sector)” course. High level of this course’s attractiveness results mainly from using the unusual active learning methods that engage the participants and release their energy. It is a practical workshop based on working in small groups full of training games, group discussion, exercises, case study, role play, individual work, simulations, audio-visual learning materials and mini-lectures with discussion about real life examples.

What are the benefits of attending “Identifying customer needs and acquiring new customers (B2B/B2C sector)” course when it comes to your professional career and the company you work for?

For you:

For your company:

Tools and games

Identifying customer needs and acquiring new customers (B2B/B2C sector)

During our workshops we use certified tools and training games.

Find out more!

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It is our mission to improve and listen to the needs of various organizations and employees. That’s why when we think about results, we think about people - we fix the system, not the people. We respect the end goal and help your business grow. Satisfied people in growing companies is what we strive for when we start working with our clients. If you’d like to find out what we can offer

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