Resolving conflict and difficult situations

Conflict is also an opportunity to reveal previously hidden problems and differences. It leads to change and definitely forces you to prioritize, defining which problems are really important.

What are the benefits of attending “Resolving conflict and difficult situations” course when it comes to your professional career and the company you work for?

For you:

• Learn about the individual reactions to strong emotions and how to deal with situations causing stress;
• Improve assertive attitude in difficult situations;
• Build positive and optimistic attitude;
• Learn about the techniques of clear, assertive communication and staying calm in difficult situations: explaining doubts, asking the right questions and giving proper feedback;
• Improve Interpersonal skills related to communication: empathetic listening, building trust and good relationships.

For your company:

• Employees will receive a practical training of communication, they will have a chance to share experiences, increase openness and responsibility for the quality of business relationships;
• Better mood among the employees and a sense of confidence in the workplace will improve the loyalty to the organization;
• Reduced number of mistakes and conflicts will improve the mutual relations;
• Employees will have a better sense of influence on the quality of work in the company.