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Sales and customer service

courses

lean

recruitments

In the rapidly changing world sales teams and customer service departments should continuously keep their knowledge and work style up-to-date. Thorough and practical knowledge is the biggest advantage of courses for members of these departments. Thanks to these courses employees can significantly improve their work performance and build better, long-lasting customer relationships. Sales and customer service courses are designed for the employees who wish to refresh their knowledge and keep it up-to-date, learn about practical tips and improve the effectiveness of their work performance. Detailed course program is tailored to the level of the participants’ experience as well as the needs of the organization they work for.

Sales representatives who participate in various trainings become a more valuable asset to their company – improved skills and sales competencies of the course participants result in higher sales capability and improved sales performance. This is an excellent investment that offers a quick return because only having the most up-to-date knowledge and being aware of the newest trends and sales techniques allow the employees to leave competition behind and increase company profit.

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Examples of individual trainings topics

Cross selling / up selling

online training, stationary training

Having a wide variety of good products is one of the crucial factors bringing in revenue for the business. Proper sales methods can significantly maximize profit. Up-selling and cross-selling are the two strategies that can multiply profits from one sales transaction.

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The role of communication and online presentation in sales

online training, stationary training

Achieving success in sales depends on many factors. However, the effectiveness of actions taken always belongs to a human being. Choosing the right methods of reaching a customer, maximizing their potential and properly putting them to use will significantly increase your chances for a successful sale closing.

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Professional telephone conversation

online training, stationary training

Most companies maintain high standards. It is an essential requirement for both the customer service and the sales departments. Customers expect not only a good product or service but they also want to be heard.

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Creating customer service standards

online training, stationary training

No matter how much has been said about rising customer expectations and how much products and services have been technologically improved, companies still struggle with the seemingly easiest, but in practice, the most difficult (because of the human factor) challenge.

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Planning and time management at work

online training, stationary training

A team of highly motivated, proactive salespeople with the right sales genes, precise personal long-term and short-term goals, making bold and right decisions, active problem solvers – this is probably a dream come true for every sales department director.

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Storytelling in sales

online training, stationary training

Conscious businesses know that beating competition with continuous price reduction is a road to nowhere because there will always be someone cheaper than us, and working with a minimum profit margin not only shakes the financial security of the company but is also extremely frustrating for employees of all levels and departments.

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Arena of techniques and tactics hosted by a professional buyer and sales manager

online training, stationary training

A great salesperson not only knows various tools that help him/her identify needs, present an offer, negotiate and close a sale, but is also able to achieve his/her goals no matter what the situation or customer needs.

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Handling Customer Objections

online training, stationary training

Objections or doubts aren’t bad – in general they are not a form of an ambush but a sign of trust, a request to provide additional information.

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Difficult customer service situations, including complaints and objections

online training, stationary training

Difficult situations, including complaints and objections, cannot be avoided in customer service. However, one can learn how to handle them and, as a result, reach an agreement.

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Sales negotiation

online training, stationary training

If you want to improve your sales negotiation skills to help you maintain long-term, win-win relationships – this course offers practical knowledge and skills to do just that.

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Effective sales presentations

online training, stationary training

In a rapidly and frequently changing business world, effective sales presentation skills (tailored to these changes) allow the company to stand out in a competitive market and thereby – beat the competition.

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Sales techniques

online training, stationary training

In the rapidly changing business world, salespeople need not only knowledge and skills but also the ability to continuously apply them at work using various methods.

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Identifying customer needs and acquiring new customers (B2B/B2C sector)

online training, stationary training

Identifying customer needs is a skill that has a direct impact on sales effectiveness. It is one of the crucial stages of the entire sales process.

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Other trainings

For management

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For specialists

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Lean – process development

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For the purchasing department

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Work-Life Balance

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HR consulting

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For internal trainers

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Original development projects

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If you'd like to find out more about our courses - contact us now.

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